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How do you tell the difference between an international document and an international parcel, and is there a substantial difference in cost?

Documents: All loose, unbound sheets of paper and all documents that are business-related and therefore with no commercial value, are classified as documents. It includes general correspondence, tenders, reports or plans and banking, financial or shipping documents.

The delivery time is 1-6 days, depending on the final destination.

Parcels: This includes any article that does not fit the definition of a document, or which has any commercial value. This category includes samples, spares, CD's or DVD's and all other non-document articles, even documents with photographs.

Although delivery time to the final destination is the same as for documents, an extra couple of days may apply as a result of customs clearance procedures.

Cost: As is standard in the courier industry, your cost will be determined by the chargeable mass of your consignment; volumetric weight or actual weight, whichever is the greater of the two. Please refer to Question 12 for a more detailed explanation in this regard. Alternatively, please contact us for further assistance in this regard.

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