This service is perfect for those ultra-urgent consignments that cannot wait for a scheduled collection on our normal rounds. A dedicated driver will deliver within a 1 – 3 hour period or sooner, depending on the request and destination.

Ordering Procedure and Policies for Citi-Sprint’s Specials Service

Ordering Procedure

Placing an express delivery with Citi-Sprint is easy, here’s how you do it:

1. Phone (021) 511 3105 or email specials@citisprint.co.za and provide us with the collection and delivery details (company name, street address and cell number).
2. We will provide you with a price over the phone or via email based on the distance of the delivery.
3. Once you have accepted, we will dispatch a driver.
4. Both you and the receiver of the parcel will get an sms, with a link to real-time online tracking of the driver.
5. No paperwork for the collection or the delivery is needed. Everything will be done electronically, on a handheld device.

Cancellation Policy

If a delivery is cancelled before a driver is assigned there will be no cancellation fee.

If a delivery is cancelled within 5 minutes of a driver being assigned there will be no cancellation fee.

In the event where a delivery is cancelled after 5 minutes of a driver being assigned, 50% of the total delivery will be charged.

In the event of a driver getting to the collection point and the delivery is cancelled, 50% will be charged.

If the driver arrives at the collection point and waits more than 30 minutes before the delivery is cancelled, the full fee will be charged.