FreightGuard - Protecting your Shipment
Citi-Sprint Couriers are constantly striving for efficiency and innovative service offering. All the required information can be found on this page, any queries can be submitted to claims@freight-innovations.co.za Please see the terms and conditions for more information and note that only claims submitted online will be processed.
This guarantee provides our customers with protection against goods getting damaged or lost on the rare occasions that this happens and further demonstrates our commitment to you, our valued customer.
In line with our philosophy of providing a swift reliable service, claims are assessed within a targeted 7-day time frame and all claims are paid up to the cost price of the goods claimed, without any excess being applied.
Feel free to contact your Sales Representative should you require additional information on this or any of our other services.
FreightGuard offers:
- Quick Claims assessment by an independent Assessor
- No excess on compensation amount
- Easy to use, online claim submission